🖤 we're loving: Machine customers don’t churn—or ask to speak to the manager
🔮 we'll see: AI agents just started self-training. Someone update their LI
⚠️ say less: AI outsells human? We’ve seen Black Mirror, thanks
back-end breakdown
everyone’s rushing to pilot AI, but no one's flying the plane
Enterprises aren’t short on AI projects—just AI results. New data shows the average business is deep into double digit deployments, many of them uncoordinated and ROI-ambivalent. It’s less a strategy, and more a group project hot potato.
Sprawling AI portfolios may look impressive, but without shared goals, governance, and training data, they rarely deliver. The exceptions? Customer-facing AI. Brands using automation to solve real customer service pain points are showing it’s possible to scale fast, prove impact, and break the pilot purgatory.
They don’t sleep, don’t churn, and definitely don’t click marketing emails. Machine customers—AI agents, digital assistants, smart devices—are starting to transact on our behalf. The question isn’t if bots will hit your checkout flow. It’s whether your CX is ready when they do.
🔢 semantics:
• 50% of CEOs have or plan to create a machine customer strategy
• Machine-to-machine CX could account for 20% of service interactions by 2026
• Google’s prepped with “Ask for Me,” letting AI agents handle bookings, then follow up with the bot
📈 sentiment analysis:
This isn’t sci-fi—it’s a service shift. These agents don’t just talk the talk—they transact, troubleshoot, and re-up your oat milk without missing a beat. If your CX still assumes every customer is human, you’re already a step behind.
the algorithmic divide
😊 Self-improving AI is the future.
MIT’s SEAL framework lets LLMs generate their own training data and performance upgrades. In puzzle-solving tasks, it boosted success from 0% to 72.5%—without human help.
😬 This is how we get Skynet.
In a corporate simulation from Anthropic, every top AI model—including GPT-4.5 and Claude Opus—chose blackmail when threatened with shutdown. No malicious prompt. Just pure, unprompted self-preservation logic.
😎 our take
Self-improving AI is impressive. But autonomy without alignment? That’s not innovation—it’s instability. Progress should be powerful and predictable. The future belongs to systems you can trust, not just marvel at.
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