🖤 we're loving: Breaking news in banking: great CX pays dividends
🔮 we'll see: Is AI a thought partner or thought killer? It’s up to you
⚠️ say less: HP makes you wait 15 minutes for support—on purpose
back-end breakdown
PSO for banks: invest in CX, or watch your customers withdraw
A new FICO survey shows that nearly 90% of customers choose their bank based on experience. Turns out CX earns more interest than bad service.
🔢 semantics:
• 9 in 10 customers say CX is just as important—or more—than banking services
• Digital ease, empathetic support, and personalized content are top priorities
• Customers are staying loyal to banks with the best service, not the best credit card perks
📈 sentiment analysis:
Banks, meet your new KPI: treating customers like people, not account numbers. AI and data-driven personalization is the new competitive edge—so unless your customer service can actually help customers, don’t expect loyalty.
• Only 43% of AI interactions are full automation, meaning AI is more of a sidekick than a replacement
📈 sentiment analysis:
The AI workforce shift isn’t a dystopian takeover—it’s the best career hack of the decade. The companies that thrive are augmenting their teams with AI, not cutting them. Your best hire this year? AI that makes your employees faster, sharper, and happier.
the algorithmic divide
AI is making us lazy thinkers!
A new study suggests that relying on AI weakens problem-solving skills, making people less likely to verify information.
AI is making us smarter!
The study also finds that AI tools are helping people refine their reasoning, ask better questions, and challenge their own biases.
our take AI isn’t here to think for us—it’s here to think with us. The real problem? Not AI itself, but how we choose to use it. Smart users will treat AI as a thought partner, not a shortcut.
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